Timescales and Delivery
Realistically, most orders go out within 2 - 4 working days. If you need something in a hurry just ask and I'll do my very best to help.
If I'm really busy (like Christmas time) then regular orders will be dispatched within 7 - 10 days. Special orders (Items made especially for you) can take around 12 working days to dispatch following your initial order (but, to be fair, most are done within 2 working days). If for any reason things look like taking longer, I'll always keep you informed. And if it is urgent, do tell me and I'll try to beat any deadline you have to meet.
All items will be sent either by Royal Mail or for heavier items I use an appropriate carrier. We use the Royal Mail 'drop and go' service so please add a day after receiving your 'shipped' email so Postman Pat can process your package. Remote areas such as the Scotttish Highlands and Islands may, for obvious reasons, take even longer to deliver. For all locations outside the UK please contact me before ordering so I can provide an individual shipping quote and send a PayPal invoice if required.
You may find this Royal Mail webpage helpful:
If you think a package has gone astray then please contact me by phone as soon as you become concerned. I'd rather know before it is too late to track it down - I do not take any responsibility for missing packages addressed to business premises or multi-occupancy dwellings.
Orders placed during July and August generally take a few extra days to ship. Just like everyone else I like to take some time off in the summer!